shift key issues... please excuse my lack of capitalization

i purchased an eee pc 900 (the linux version) a little over a month ago and instantly fell in love with the mini notebook. after a little bit of tweaking --with the helpful advice on eeeuser.com-- i loved it even more. this little guy goes with me everywhere and i've become very dependent on it. you can imagine my frustration when i suddenly couldn't capitalize certain letters or use the underscore. my asus eee pc had a shift key problem. actually, it still does which is why everything is in lower case.

after doing some fruitless googling, i resigned myself to contacting the online asus tech support. i expected to submit an email but they actually have live 24/7 support for free. after discussing my issue with the super nice tech, he concluded that i would need to send my unit in for repair but i needed to call to get the rma. he provided me with the phone number and correct menu item selections so i could whiz through the automated system. when i called, i was on hold for less then 5 minutes when the same guy i'd been im-ing with picked up. he apologized for not being able do the rma over im-ing. he gave a reason but i don't remember what it was. i was too preoccupied with the fact that he spoke very clear english, was super polite, extremely efficient and a pleasure to deal with. i actually had a smile on my face while hanging up. that never happens. ever.

i'd always been a little amused by asus's tag line of "rock solid. heart touching." how could a computer electronics company be heart touching? well, the shift keys don't work on my brand new asus notebook yet here i sit blogging good things about asus. i guess all it takes is good customer service. go figure.